Delivery Coverage
Shipping availability and rates depend on your location and selected delivery point. We deliver to most regions with varying service levels.
Eligible Areas
- Urban Centers: Full delivery coverage with all options
- Suburban Areas: Standard and express where available
- Rural Areas: Standard delivery with extended timelines
Location Restrictions
- Cash on Delivery: Limited to selected zones (e.g., Nairobi CBD)
- Express Delivery: Available in major urban centers only
- Some remote areas may require additional delivery time
Delivery Options & Timelines
| Option | Estimated Time | Coverage | Notes |
|---|
| Standard | 2-5 business days | Most locations | Default option, reliable tracking |
| Express | 1-2 business days | Eligible areas | Faster delivery, priority handling |
| Overnight | 24 hours | Nairobi CBD | Available for in-stock items, premium fee |
Timeline Notes
- Delivery starts after payment confirmation
- Order processing time is additional to shipping time
- Peak seasons (holidays, sales) may extend timelines by 1-2 days
- Weather and courier disruptions may cause delays
Shipping Fee Calculation
Shipping cost is determined by:
- Delivery Location — Your region and specific delivery point
- Delivery Speed — Standard vs express vs overnight
- Cart Value — Free shipping thresholds may apply
- Active Shipping Rules — Current promotions and discounts
Free Shipping Threshold
Orders above KSh {{site.freeShippingMinPrice}} qualify for free standard shipping.
Cash on Delivery
Availability
Cash on Delivery is available in selected locations only.
Restrictions
- Location-restricted (example: Nairobi CBD)
- Maximum order value may apply
- Not available for BNPL or pre-order items
Process
- Select Cash on Delivery at checkout
- Prepare exact amount on delivery day
- Inspect package before payment
- Hand payment to courier directly
Tracking Your Order
Track Page
Use /track with your tracking number from confirmation.
Tracking Updates
- Order confirmed: Processing begins
- Order packed: Ready for courier
- Order shipped: In transit
- Out for delivery: Final delivery stage
- Delivered: Successfully completed
What to Expect
- Tracking updates sent via email/SMS
- Courier contact for delivery coordination
- Proof of delivery upon receipt
Delivery Issues
If Package is Delayed
- Check tracking status first
- Contact support after projected delivery date
- Provide tracking number for investigation
If Package is Damaged
- Refuse delivery if severely damaged
- Take photos of damage for support
- File return request within 7 days
Wrong Address
- Contact support immediately before dispatch
- Address changes incur additional fees after dispatch
- Undeliverable returns follow standard process
Important Notes
- Delivery estimates may vary during peak seasons
- Address changes after dispatch may not be possible
- Multiple delivery attempts may incur fees
- Keep your phone reachable on delivery day
- Ensure someone is available to receive the package
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