HomePageWallet GuideBack to all pagesWallet Guide Learn wallet top-up, spending rules, payout request lifecycle, and refund handling with clear practical examples. Updated June 1, 20261 min readTop-Up Go to /account/wallet. Enter amount and complete secure payment. Max top-up per transaction: KSh 100,000. Spending Wallet appears at checkout when balance covers full order total. Useful for faster repeat purchases. Payout Requests Submit payout request from wallet page. Request enters review flow. If rejected, amount is restored to wallet balance. Refund Behavior Wallet-related refunds are posted based on order/payment policy and transaction history. Need help? Support: /support Help Center: /page/help
Top-Up Go to /account/wallet. Enter amount and complete secure payment. Max top-up per transaction: KSh 100,000. Spending Wallet appears at checkout when balance covers full order total. Useful for faster repeat purchases. Payout Requests Submit payout request from wallet page. Request enters review flow. If rejected, amount is restored to wallet balance. Refund Behavior Wallet-related refunds are posted based on order/payment policy and transaction history. Need help? Support: /support Help Center: /page/help