Conditions Of Use

By Using This Site

You agree to follow our terms, policies, and lawful usage standards. These conditions apply to all visitors, users, and account holders.

Key Commercial Terms

Pricing & Availability

• All prices are in Kenyan Shillings (KES) unless otherwise stated
• Product availability and pricing can change without notice
• We reserve the right to cancel orders due to pricing errors
• Promotions are limited by stock and time constraints

Discounts & Rewards

• Only one discount source applies per order
• Coins cannot be combined with coupon discounts in one order
• Affiliate codes are entered in the same field as coupons
• Premium coupon eligibility requires active Premium access
• Free shipping minimum: KSh {{site.freeShippingMinPrice}}

Shopping Rules

• Return request window is 7 days after delivery
• Final sale items may be non-returnable
• Wishlist items expire or change based on availability
• Pre-order items have separate delivery timelines

Payment Terms

Accepted Methods

Payment methods appear based on eligibility and store settings:

• M-Pesa / Paystack online flow
• Wallet (when balance covers order)
• Coins (when balance qualifies)
• BNPL (eligible users only)
• Cash on Delivery (location-restricted)

Payment Commitments

• Confirm payment within checkout to avoid order cancellation
• BNPL orders carry repayment obligations over 90 days
• Wallet top-ups: Maximum KSh 100,000 per transaction
• Failed payments may result in order cancellation

Pricing Errors

We may cancel orders with incorrect pricing or availability. You may choose to:

• Cancel with full refund
• Purchase at correct price if stock allows

Account Terms

Account Security

• You are responsible for account activity
• Do not share passwords or account access
• Report suspicious activity immediately
• Keep your contact information updated

Account Misuse

Prohibited conduct includes:

• Fraud or abuse of promotions and rewards
• Multiple account creation for unfair advantage
• Unauthorized access attempts
• Automated scraping or bot usage
• Impersonating other users or VaaBay staff

Account Termination

We may suspend or terminate accounts for:

• Policy violations
• Fraudulent activity
• Abuse of services
• Legal compliance requirements

Order & Delivery Terms

Delivery Obligations

• Provide accurate delivery address and contact details
• Ensure someone is available to receive the order
• Pay any customs or import fees for international orders
• Report delivery issues within 48 hours of delivery

Delivery Exceptions

• Failed delivery attempts incur additional fees
• Address changes may not be possible after dispatch
• Force majeure events may extend delivery timelines
• Courier delays do not void return rights

Intellectual Property

Site Content

All content, logos, images, and text are the property of VaaBay or our licensors. You may not:

• Copy or redistribute content
• Use trademarks without permission
• Modify or create derivative works
• Remove copyright or attribution notices

Dispute Resolution

Contact First

For order or account disputes, contact us at /support before pursuing other remedies.

Resolution Process

1. Submit support ticket with order details
2. Allow 48 hours for initial response
3. Follow provided resolution steps
4. Escalate to management if unresolved

Limitations

• Disputes must be raised within 30 days of delivery
• Refund limits: Original payment method only
• Product condition must be verifiable

Governing Law

These terms are governed by the laws of Kenya. Any disputes shall be resolved in Kenyan courts, and you agree to submit to their jurisdiction.

Changes to Terms

We may update these Conditions of Use. Changes are effective immediately upon posting. Continued use of the site constitutes acceptance of updated terms.

Last reviewed: {{site.lastUpdated}}

Need help?

• Support: /support
• Contact Us: /page/contact-us
• Help Center: /page/help