Returns Policy

Return Window

Return requests must be made within 7 days after delivery. Once this window passes, returns are not accepted.

How to Request a Return

1. Go to /account/orders
2. Open your delivered order
3. Click "Request Return"
4. Select items and reason for return
5. Submit the request
6. Follow support instructions for pickup/drop-off

What Happens Next

• Return request reviewed within 24 hours
• Support provides return instructions and label if needed
• Package collected or dropped off per instructions
• Refund processed after inspection

Refund Methods

Return Conditions

Item Requirements

• Original condition: Unworn, unused, with tags
• Original packaging: Box, dust bag, accessories included
• Proof of purchase: Order confirmation or receipt

Non-Eligible Cases

• Request made outside the 7-day window
• Product shows signs of wear, damage, or use
• Tags removed or missing
• Packaging significantly damaged
• Final sale items (marked as non-returnable)

Damaged or Wrong Items

If Item Arrives Damaged

1. Take clear photos of damage immediately
2. Refuse delivery if severely damaged
3. File return request within 7 days
4. Attach damage photos to support ticket

If Wrong Item Received

1. Take photos of received item and packaging
2. Open return request immediately
3. Do not dispose of wrong item until resolved
4. We'll arrange correct item delivery or full refund

Exchange vs Refund

Exchange

• Available for same-item size/color changes
• Subject to stock availability
• No additional fee for standard exchanges

Refund

• Full refund to original payment method
• Refund amount excludes shipping if applicable
• Processed after return inspection passes

Return Process Timeline

Need help?

• Support: /support
• Help Center: /page/help
• Contact Us: /page/contact-us
• How to Return: /page/returns-policy