Review return eligibility, request steps, and refund behavior with a 7-day return window after delivery.
Return requests must be made within 7 days after delivery. Once this window passes, returns are not accepted.
/account/orders| Original Payment | Refund Method | Timeline |
|---|---|---|
| M-Pesa/Paystack | Original method | 3-5 business days |
| Wallet | Wallet balance | Instant to 24 hours |
| Coins | Coin balance | Instant to 24 hours |
| BNPL | BNPL adjustment | 3-5 business days |
| Cash on Delivery | Wallet/Cash | 3-5 business days |
| Step | Timeframe |
|---|---|
| Request submitted | Day 1 |
| Review & approval | Within 24 hours |
| Return pickup/delivery | 1-2 business days |
| Inspection at warehouse | 1-2 business days |
| Refund processing | 1-3 business days |
/support/page/help/page/contact-us/page/returns-policy