Understand each order status and the action to take from pending to delivered, returned, or cancelled orders.
/track/account/orders| Status | Meaning | Your Action |
|---|---|---|
| pending | Order created, awaiting next step | Confirm payment if needed |
| confirmed | Order accepted | Watch timeline updates |
| processing | Order being prepared | Wait for dispatch update |
| packed | Ready for shipment | Prepare for courier updates |
| shipped | In transit | Monitor tracking |
| out_for_delivery | Courier final mile | Keep phone reachable |
| delivered | Delivered successfully |
/support/page/help| Inspect item; request return within 7 days if needed |
| return_requested | Return initiated | Follow support instructions |
| returned | Return completed | Check refund events |
| cancelled | Order cancelled | Check refund/wallet/coins updates |
| delivery_exception | Delivery issue occurred | Contact support with tracking number |