Information We Collect
Account & Profile Data
- Name, email address, and phone number
- Password (securely hashed)
- Profile picture and preferences
Order & Shipping Information
- Delivery addresses and location data
- Order history and transaction records
- Product preferences and wishlist items
Payment & Financial
- Payment status and method references
- Wallet and coins transaction history
- Refund and payout records
Communication Data
- Support ticket content and attachments
- Newsletter subscription preferences
- SMS notification settings
Technical & Usage
- IP address and device information
- Browser type and operating system
- Pages visited and session duration
- Error logs and performance data
How We Use Your Information
Essential Operations
- Process and fulfill your orders
- Send order confirmations and updates
- Coordinate delivery with couriers
- Handle returns and refunds
Security & Fraud Prevention
- Verify payment authenticity
- Detect fraudulent activity
- Protect account from unauthorized access
- Monitor suspicious patterns
Customer Support
- Resolve order and account issues
- Track support interactions
- Improve service quality
Service Improvements
- Analyze usage patterns
- Personalize product recommendations
- Enhance website performance
- Develop new features
Data Sharing & Disclosure
Service Providers
We share data with trusted partners who assist us:
- Payment processors (Paystack, M-Pesa) for transactions
- Delivery couriers for order fulfillment
- SMS providers for notifications
- Analytics platforms for service insights
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes
- Protect rights and safety
- Prevent fraud or security issues
- Respond to valid legal requests
Business Transfers
In the event of a merger or acquisition, your data may be transferred to the new entity with continued protection.
Data Protection
Security Measures
- Encrypted data transmission (HTTPS/TLS)
- Secure password storage with hashing
- Regular security audits
- Access controls and logging
- Backup and disaster recovery
Data Retention
- Account data: While account is active
- Order records: 7 years for legal compliance
- Payment logs: 7 years for financial records
- Browse history: 2 years for analytics
Your Rights
- Access your personal data
- Request corrections to inaccurate data
- Delete your account and associated data
- Export your data in portable format
- Opt-out of marketing communications
Cookies & Tracking
Essential Cookies
- Session management (keep you logged in)
- Cart persistence
- Language and currency preferences
Analytics Cookies
- Usage statistics
- Performance monitoring
- Feature improvement insights
You can control cookies through your browser settings. Some features may not work without essential cookies.
Third-Party Services
Payment Gateways
All payments processed through PCI-compliant providers. We do not store full payment card details.
Analytics
We use analytics to understand usage and improve service. Data is aggregated and anonymized where possible.
Social Media
Social features may connect to third-party platforms. Their privacy policies apply to their data practices.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children. Parents may contact us to remove inadvertently collected data.
Policy Updates
We may update this Privacy Policy. Significant changes will be communicated via:
- Website notification
- Email to registered users
- Updated effective date
Last updated: {{site.lastUpdated}}
Contact Us
For privacy-related questions or requests:
Need help?
- Support:
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- Help Center:
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